Privacy policy

Last update: 7th of August 2019


The Privacy Policy is part of the General Conditions that govern the Website www.tuagenciadigital.es together with the Cookies Policy and the Legal Terms. The owner of this website is Andrés Vázquez Passfeld, who reserves the right to modify or adapt this Privacy Policy at any time.


It is recommended that you read this privacy when you enter the web, although if you have registered as a user it will inform you of substantial changes in relation to the treatment of your personal data.


Who is responsible for the treatment of your data?

The data collected by the website or those that you voluntarily provide us in the contact forms, via email or by phone, will be collected and processed by the File Manager, who is:


Andrés Vázquez Passfeld

47402266W

Avda. Finisterre 237 - 1º Izda 

15142 Arteixo (A Coruña) - España

info@tuagenciadigital.es


If, for any reason, you want to contact us in any matter related to the treatment of personal data or privacy, you can do so by email or through our contact form.


What data do we collect through the website?

For the simple fact of browsing the Website, TUAGENCIADIGITAL.ES will collect information regarding:

  • IP adress

  • Browser version

  • Operating system

  • Duration of the visit or navigation on the Website


Such information is stored through Google Analytics, so we refer you to Google's Privacy Policy, which is who collects the information and processes that data. http://www.google.com/intl/en/policies/privacy/


The information that we handle will not be related to a specific user and will be stored in our databases, in order to carry out statistical analyzes, improvements on the Website, about our products and / or services and will help us improve our strategy. commercial. The data will not be communicated to third parties.


User registration on the website

To access certain products and / or services, the user must register on the Website and a series of personal data is requested in the registration form. The necessary and mandatory data to be provided by the user to carry out such registration are marked with the symbol *. In the case of not providing such fields, the registration will not be carried out.


The user and password generated are personal and non-transferable, the user being responsible for their custody. We do not recommend that you write it down somewhere or notify third parties.

The browsing data by registered users will be associated with them, identifying it when browsing the web, so that products and services can be personalized and recommendations can be made.


The registration data will be incorporated into TUAGENCIADIGITAL.ES databases along with the history of operations carried out by it, and will be stored as long as the account of the registered user is not deleted. Once such account has been deleted, said information will be separated from our databases, keeping data related to the transactions carried out for 10 years, without accessing or altering them, in order to comply with the legally valid deadlines. The data that is not linked to the transactions carried out will be kept unless you withdraw the consent, in which case they will be deleted immediately (always taking into account the legal deadlines).


Legal basis for processing personal data = performance of contract between the parties


In relation to the referral of communications and promotions electronically and the response to requests for information, the legitimization of the treatment is the consent of the affected party.


The purposes of the treatment will be the following:

a) Manage registration in the user registration area and access to the Website.
b) Manage the subscription to products and services offered
c) Keep informed of the processing and status of their requests, purchases and / or reservations.
d) Respond to your request for information or contact.
e) Manage all the utilities and / or services offered by the platform to the user.

Thus, we inform you that you can receive communications via email and / or on your phone, in order to inform you of possible incidents, errors, problems and / or status of your requests.

To send commercial communications, the express consent of the user will be requested when registering. In this regard, the user may revoke the consent given, contacting Andrés Vázquez Passfeld, using the means indicated above. In any case, in each commercial communication, you will be given the possibility to unsubscribe when receiving them, either through a link and / or email address.

Web or email contacts

For what purposes are we going to process your personal data?

• Answer your queries, requests or requests.
• Manage the requested service, answer your request, or process your request.
• Information by electronic means, dealing with your request.
• Commercial or event information by electronic means, provided there is express authorization.


What is the legitimacy for the treatment of your data?

The acceptance and consent of the interested party: In those cases where to make a request it is necessary to fill in a form and click on the submit button, the completion of the same will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to said form or acceptance of the privacy policy.

All our forms have a checkbox or checkbox with the following formula, in order to send the information: "□ I have read and accept the Privacy Policy."


Who can be recipients of the data we collect?
Like all websites, for this to work properly we have had to hire some services, which can process some of the data that is collected during your browsing, or when you send us a message, email, comment or make a purchase. These services are:



These service providers may collect and have access to the information that is necessary for them to carry out their functions, but they are not allowed to share or use the information for any other purpose.

We will also share the information that we are required by law when we are required to do so, and also when we believe it is appropriate to enforce the terms and conditions of www.tuagenciadigital.es or for security reasons.

Customers

For what purposes are we going to process your personal data?

• Preparation of the budget and follow-up thereof through communications between both parties.
• Information by electronic means, dealing with your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communications and logistics services performed by the Responsible.
• Billing
• Carry out the corresponding transactions.
• Billing and declaration of the appropriate taxes.
• Management of control and recovery.


What is the legitimacy for the treatment of your data?

The legal basis is your consent.

Providers

For what purposes are we going to process your personal data?

• Information by electronic means, dealing with your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communications and logistics services performed by the Responsible.
• Billing.
• Carry out the corresponding transactions.
• Billing and declaration of the appropriate taxes.
• Management of control and recovery.


What is the legitimacy for the treatment of your data?

The legal basis is the acceptance of a contractual relationship, or failing that, your consent to contact us or offer us your products in any way.

Redes Sociales

For what purposes are we going to process your personal data?

• Answer your queries, requests or requests.
• Manage the requested service, answer your request, or process your request.
• Relate to you and create a community of followers.


What is the legitimacy for the treatment of your data?

The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies:

Facebook

Instagram

Linkedin

Pinterest


How long are we going to store personal data?

We can only consult or cancel your data in a restricted way by having a specific profile. We will treat them as long as you leave us following us, being friends or clicking "like", "follow" or similar buttons.

Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.


International transfers

If international data transfers are necessary by www.tuagenciadigital.es, they will only be made to entities under the authorization of the US-European Union Privacy Shield agreement (more information: https://www.privacyshield.gov / welcome), to entities that have demonstrated that they comply with the level of protection and guarantees in accordance with the parameters and requirements provided in the current regulations on data protection, such as the European Regulation, or when there is a legal authorization to carry out international transfer.


What rights do you have?

• To know if we are treating your data or not.
• To access your personal data.
• To request the rectification of your data if they are inaccurate.
• To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.
• To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with current regulations.
• To carry your data, which will be provided in a structured format, in common use or machine readable. If you prefer, we can send them to the new person you designate. It is only valid in certain cases.
• To file a claim with the Spanish Data Protection Agency, if you think that we have not attended you correctly.
• To revoke consent for any treatment for which you have consented, at any time.


If you modify any data, we thank you for communicating it to us to keep them updated.


Do you want a form for the exercise of your rights?

• We have forms for the exercise of your rights, ask us by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
• These forms must be electronically signed or accompanied by a photocopy of the DNI.
• If someone represents you, you must attach a copy of their ID, or sign it with their electronic signature.
• The forms can be presented in person, sent by letter or by mail to the Responsible address at the beginning of this text.


You have the right to file a claim with the Spanish Data Protection Agency, in the event that you consider that the request for your rights has not been properly attended to.

The maximum term to resolve the request is one month, counting from the effective receipt of your request by us.

You have the right to revoke the consent for any of the treatments for which you have granted it at any time.


Do we use cookies?

If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link from the beginning of our website.


How long are we going to keep your personal data?

• Personal data will be kept as long as you are linked to us.
• Once you dissociate yourself, the personal data processed for each purpose will be kept for the legally established periods, including the period in which a judge or court may require them, taking into account the limitation period for legal actions.
• The data processed will be kept as long as the legal terms referred to above do not expire, if there is a legal obligation to maintain it, or if there is no such legal term, until the interested party requests its deletion or revokes the consent granted.

Security of your data

We take all necessary technical and organizational measures to protect the security and integrity of collected personal and non-personal information. Both against unauthorized access and its accidental alteration, loss or destruction.

Despite this, we cannot guarantee the absolute security of the information collected, so you must collaborate and use common sense about shared information at all times.